Find answers to our most common questions about shipping, returns, payments and orders at PureCompete.

How much does shipping cost, and where do you ship?

Shipping is free on all orders. We ship within the United States only, and we do not offer international shipping.

How long does it take to process my order?

Orders are processed within 0 to 2 business days, Monday to Friday. Orders placed after the 5:00 PM (EST) cut-off are processed on the next business day, and orders are not processed or shipped on weekends or holidays.

How long will my order take to arrive?

Transit takes 3 to 5 business days, for a total delivery time of 3 to 7 business days. Delivery times may vary depending on your location and carrier delays.

How do I track my order?

You will receive a tracking number by email once your order has shipped. If you do not receive a tracking email within 2 business days of your order, please contact us. You can also enter your order number and billing email on our Order Tracking page.

What should I do if my item arrives damaged?

Take clear photos of the item and its packaging and contact us within 7 days of delivery, sending the photos and your order number to [email protected]. Without photographic proof, no refund, replacement or credit can be given.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition and in their original packaging, including all parts, manuals and accessories, and proof of purchase is required. Returns are accepted by mail only, and no returns are accepted beyond 30 days.

Do I get a return label, and is there a restocking fee?

Yes, a prepaid return label is included for eligible returns, and there is no restocking fee. However, return shipping for ordering errors or a change of mind may be deducted from your refund, and returns of wrongly ordered items are made at the customer’s shipping cost.

When will I receive my refund?

Refunds are processed within up to 7 business days after we receive and inspect your return, and are issued to your original payment method.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. Full payment is required at the time of purchase; we do not offer payment plans or installments.

Can I cancel my order?

Yes, you can cancel your order within 30 minutes of placing it by emailing [email protected]. Orders that have already shipped cannot be canceled, but eligible items may be returned under our Refund & Return Policy.

Still need help? Contact us at [email protected].