Refund & Return Policy

At PureCompete, our mission is to provide high-quality fitness and sports gear, including training gear, apparel and accessories, backed by dependable service and customer support. Your satisfaction is important to us, and we want you to feel confident with every purchase.

If for any reason your order does not meet your expectations, our return and refund process is designed to be simple, transparent, and hassle-free.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Unused and in original condition
  • Returned in original packaging, including all parts, manuals, and accessories
  • Proof of purchase must be provided

If you accidentally placed a wrong order, the return shipping cost will be at the customer’s expense. We do not accept returns beyond 30 days of delivery.

Return Method

All returns are handled by mail only. We do not accept in-store returns.

Return Label

A prepaid return shipping label is included for eligible returns. However, if the return is due to an ordering error or a change of mind, the return shipping cost may be deducted from your refund.

To return an item:

  1. Repack the item securely in its original packaging
  2. Attach the prepaid return label to the package
  3. Drop off the package at the carrier location shown on the label

If you have misplaced your return label, please contact our support team.

Restocking Fee

There is no restocking fee. Returns are free for eligible items, except as noted above for ordering errors or changes of mind.

Damaged or Defective Items

If your order arrives damaged, we’re here to help. Please:

  • Take clear photos of the damaged item and the packaging
  • Contact our customer service team within 7 days of the delivery date
  • Send the photos along with your order number to [email protected]

Claims submitted after 7 days or without visual proof may not be eligible for a refund or replacement.

Refund Processing

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method.

Shipping Information

  • Processing Time: 0 to 2 business days
  • Transit Time: 3–5 business days
  • Total Delivery Time: 3–7 business days
  • Order Cut-Off Time: 5:00 PM (EST)
  • Shipping Method: Free Shipping
  • Shipping Region: United States only

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